FAQs

At Greenmount Carpets we like to keep things as simple as possible. Here are a some of our FAQs many of our customers ask us and also our warranties and terms and conditions.

We look forward to seeing you soon either at our showroom or with our personal free home visit.

What are the different types of carpet fibres?

Wool: Fabulous resilience to soiling, stains and flammability. Long lasting, easy to maintain and also provides natural insulation for winter months. Many of our wool carpets are often a blend with manmade fibres adding both durability and strength.
Polypropylene: Ideal for busy households, polypropylene carpets boast fabulous stain resistant properties, cleanable with a diluted bleach solution. A hardwearing manmade carpet fibre that resists fading and above all is affordable.
Nylon/Polyamide: Hardest wearing synthetic fibre that has a longer lasting appearance, usually the fibre used for bold colours.

What carpet is best for heavy traffic?

It is important for you to take in to account properties of each carpet whilst shopping. You should look at the thickness, resilience and material of the carpet. It is ideal to opt for a darker coloured carpet for areas that are likely to endure high levels of footfall. Carpets made from Polypropylene, Polyamide and Wool are all super hardwearing and durable.

Underlay is another factor that should also be considered, good quality underlay can prolong the life of your carpet, whilst also ensuring even wear.

How do I measure my stairs for carpet?

Preparation is key and measuring the area of flooring required for stairs holds great importance. Measure the height and depth of each stair to give you the length before multiplying by the width. Measure up twice, plus remember to add an extra 10% for waste and margin of error – Stair cases can be difficult.

For accurate measurements why not book a free no obligation home consultation? Our experts will provide you with measurements, guidance and advice. Book your appointment online today.

Which flooring is best for me, Vinyl or Laminate?

Vinyl flooring is relatively inexpensive and is available in various designs. Some designs boast bright and colourful patterns, whilst others mimic alternative more expensive flooring options such a wood, granite, marble etc. Laminate flooring often comes in designs that replicate the look of wood flooring or stone effect tiles, a low cost alternative to the real thing.

Vinyl has a soft feel and is available with a slip resistant covering – ideal for households with small children, elderly family members or pets. Laminate flooring has more solid feel underfoot and is well suited to high traffic areas thanks to its scratch resistant top layer.

Our range of vinyl flooring is also water resistant, making it the ideal flooring choice for wet areas of the home including bathrooms.

Both flooring options are relatively lost cost solutions, however it is important to consider the needs of your home before making your decision.

Repairing small scrapes and cuts

We’ll start by guiding you through the repairs of minor damages to your vinyl flooring.

You’ll need: hoover/broom/mop, seam sealer/vinyl seam sealant

Step one: Clear away any existing dirt and debris from the damaged part of your floor with a hoover or broom. You can also mop and rinse it if sweeping doesn’t do an adequate job.
Step two: Seal the scrapes and cuts with a low-gloss seam sealer/vinyl seam sealant. These products will stop the lower layers of the flooring from deteriorating further.

How to repair bubbles in vinyl flooring

Water damage is the usual culprit for bubbles appearing in vinyl flooring, however it is easily rectified.

You’ll need: utility knife, vinyl floor adhesive, plastic putty knife, clean rag, rolling pin

Step one: Cut down the length of each bubble in the middle using a utility knife. If the water damage has caused the bubbles, wait until the floor is dry before making any cuts.
Step two: Squirt vinyl floor adhesive into each incision of the bubble’s centre.
Step three: Spread the adhesive evenly beneath the location of each bubble with a plastic putty knife.
Step four: Use a clean rag to remove any excess adhesive from outside the cut.
Step five: Roll across the adhesive spots to make it stick to the floor using a rolling pin (or similar).
Step six: Place something heavy on the spot where the adhesive is and allow it to dry. The vinyl floor adhesive packaging should contain information on how long the adhesive will take to dry.

How to repair major damage to your vinyl flooring

The process becomes slightly trickier when dealing with major damages to flooring, but it is still feasible for you to fix them at home using some basic tools and equipment. You’ll need: utility knife, putty knife, replacement vinyl tile, vinyl flooring adhesive, vinyl seam sealant, rolling pin

Step one: Make a cut around the tile/section of flooring you’re replacing (use a utility knife to do so).
Step two: Pry up the section of damaged flooring firmly using a putty knife (or similar). If you’re having trouble prying up the section of flooring, aim a hair dryer at the area to loosen the adhesive.
Step three: Purchase another piece of vinyl or replacement tile that matches the one you’ve removed.
Step four: Place the new flooring or tile into the empty space and adjust its shape using the utility knife.
Step five: Apply vinyl flooring adhesive to the matching replacement tile and secure it in place.
Step six: Put vinyl seam sealant on the open seams which are adhesive-free.
Step seven: Secure the new vinyl piece or tile in place using a rolling pin or hand roller to strengthen the adhesive and make sure nobody treads on the newly laid tile area until it has fully dried.

If you find yourself struggling with the fiddly process of vinyl flooring repair, we recommend seeking advice from a Greenmount Specialists. .

Do I need underlay for my floor?

If the flooring type you choose recommends underlay, it is not an optional extra, it is an important element to the finish, feel and wear of your flooring. The right underlay will increase the comfort of your flooring whilst also improving the lifespan by up to 50%. Key features of underlay are;

Comfort, thanks to its cushioning properties
Shock absorption, protecting your flooring
Reduction of in room noise
Insulation, therefore reducing energy bills
Increases lifespan of your flooring

Underlay helps to:

Reduce energy bills by trapping heat to insulate homes more efficiently
Absorb shock, impact and pressure – making floors more comfortable to walk on, and limiting indentation from heavy furniture
Protect joints and reduces flexing in tiles or planks, helping to preserve the condition of the floor
Absorb sound, both from impact on floors and within a room

Does laminate flooring need underlay?

Underlay can improve the finished look of your laminate flooring whilst also increasing the lifespan. As a floating flooring surface, laminate flooring needs to flex and move. Fitting laminate underlay can help to increase the comfort of your floor, whilst also reducing in room sound too.

In order to get the best possible finish for your new laminate flooring we would advise using a professional flooring fitter. However, if you wish to install your laminate flooring yourself, Call us and we are hear to help you every step of the way.

How to join artificial grass?

Joining artificial grass is one of the most important parts of the installation. You may have to join two pieces of grass together for large areas. You’ll probably need to purchase a joining tape with a suitable adhesive – but make sure that both are suitable for outdoor use!

Unroll your artificial grass into position.
Cut close to the bead on the first piece of grass, ensuring there are no spaces.
On the second piece, cut leaving a space for the beading.
Create a ‘dry’ join by positioning the two pieces together.
Unroll the joining tape and fold back the joining edges by about 30cm. Ensure the shiny side of the tape is face down.
Spread glue onto the joining tape. TOP TIP: Use a scraper to spread the adhesive.
Work your way down the seam carefully, joining the two pieces together. Make sure tufts aren’t damaged or buried.
Once it has been applied, lightly brush over the seam to pressurise the adhesive.

How to clean artificial grass?

Read our guide on how to care for your Artificial Grass.

First of all, our top tip is clean your artificial grass little and often – don’t let the dirt build up! Don’t worry, you won’t need to clean your artificial grass every day, rainwater will wash away most surface dirt, however, we do recommend that you hose the lawn down once a week or once every other week to ensure your new artificial grass will look its best.

Regularly remove leaves and debris using a leaf blower, stiff brush or plastic rake.
Trim hedges and trees often to limit the amount of leaves falling onto the lawn.
Apply weed killer twice a year to the whole area to prevent weeds growing and to kill any stray ones.
Use an artificial turf spray to clean away any urine from your pets. Sprinkle the area with baking soda before adding a diluted solution of water and vinegar to get rid of any odours.

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if you need any assistance